4 Tips When Switching From ISDN to VoIP

Snom Receptionist

By now, it’s clear that VoIP is the future. Many businesses have already successfully made the move from ISDN to VoIP, and several major telecom operators — including BT and Deutsche Telecom — have announced final ISDN shut off dates. There has never been a better time to migrate to VoIP.

Although ISDN has performed well for many years, it is now lacking in comparison to new technologies. It is not flexible enough, cannot ensure high quality voice, video and data and — perhaps most of all — no longer offers great value. VoIP can reverse all these challenges for businesses as well as introduce new communications applications. Making the switch to VoIP is easier that you might think — just ask one of the many companies of all sizes that have already completed a successful, painless migration!

Here for 4 tips to remember when migrating your telephony solution from ISDN to VoIP.

Plan for new applications and improvements

VoIP can bring many benefits, so it’s important for businesses to decide which features are of highest importance before migrating. For example, VoIP’s mobility improvements allow employees to access a much wider selection of communication tools not limited to the desk phone (i.e. smartphones, DECT handsets, tablets, desktops and laptops). If increased streamlining is an attractive improvement for your business, Unified Communications can be introduced to allow integration of computer applications with your phone system. UC saves time and reduces travel cost with conference and video calls.

For growing companies, VoIP’s ease of scalability is key and helps simplify and reduce the cost associated with the introduction of new personnel and new offices. VoIP also allows for presence indication, which enables employees to see when someone is available to take a call.

Remember to examine your business needs and select the areas to which VoIP can bring the most benefit.

Rethink the way you approach seasonal variations

VoIP is ideal for accommodating changes in communication volume, such as increased traffic during seasonal events and high volume marketing blasts. Many businesses have experienced time and stress savings during busy times — including holidays or sales events — thanks to VoIP’s flexibility.

Ensure uninterrupted voice calls

Be sure to plan each step of your migration carefully as to avoid any disruption in your day-to-day operations. Keep in mind that you will need to accommodate increased IP traffic levels on your networks. It is best to run your new system through rigorous testing prior to launch to ensure there are no surprises.

Select a quality partner

No matter how much of your telephony solution will be hosted in-house, your business will still need to partner with a VAR, system integrator or service provider in order to switch to VoIP. Selecting a reliable and quality partner is key, as they are trusted with tasks such as migrating your phone data and preventing fraud. Look for a partner with highly trained engineers to ensure you are in good hands when migrating to VoIP.

written by Snom Technology AG

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